Customer Care

 

Availability

Our pieces are produced in editions strictly limited to 100 pieces. Once an edition has sold out, no other rugs of that specific design will be produced. A titled, numbered and hand-signed Certificate of Authenticity will be provided as part of the limited edition.

 

Lead Times

Our rugs are made to order and will take between eight and twelve weeks. Every stage of the production process employs traditional techniques in Nepal, which has a long heritage of crafting exceptional-quality rugs. From the shearing to the carding, spinning, dyeing and weaving, each process is skilfully accomplished by experienced artisans. Our rugs are hand-knotted, meaning that the construction of each piece is more labour-intensive, but this technique delivers the highest quality. The end result is a rug that will last a lifetime. 

 

Manufacturing Variations

Our pieces are all individually handmade and bespoke. As such, minor variations in the craftsmanship may be evident. We feel this adds to the individual quality of each piece. The size may also fluctuate slightly (up to eight centimetres in length and width) from the advertised size.

We use exceptional-quality materials and dyes; none, however, are completely colour-fast and impervious to sunlight. As a result the natural wool and dyes may soften and fade over time. It’s best to avoid direct sunlight if possible and rotate your rug every once in a while for more even light exposure and wear.

 

Ethics

Aiio is a member of GoodWeave. This charitable organisation is dedicated to ensuring the welfare of weavers and checking that no child labour has contributed to the production of our pieces.

GoodWeave operates a licensed certification programme, whereby rug exporters and importers must sign a legally binding contract to adhere to GoodWeave’s no-child-labour standard. Manufacturers must also allow unannounced random inspections by local officials, with both parties paying a licensing fee that helps support GoodWeave’s monitoring, inspection and education programs.  

Please visit http://www.goodweave.org.uk/ for more information.

 

Samples

We have 30 x 30cm samples of our collection available, and we can also produce bespoke samples on request.

If you would like to request a sample or discuss a bespoke project, please contact us for more details.

 

Shipping

We use a trusted courier service such as UPS and can offer worldwide delivery.
Please contact us for an accurate quote for delivery.

Please note: You will be responsible for all customs and import charges levied for items delivered to your destination.

 

 

Care Instructions

 

Our rugs are woven to the highest standards and will give you decades of enjoyment if handled with care. Please see below for advice on how to look after your rug.

 

Storage

Your rug should be rolled for storage or transit and should never be left or stored folded.

 

Unwrapping

Take care when unwrapping and be sure to use scissors and not a craft knife to avoid cutting into your rug.

 

Laying

Try not to lay your rug on a severely uneven surface as this will cause irregular wear over the raised and recessed areas. Using an underlay can increase the lifespan of your rug by reducing the impact of feet. Water and moisture will cause damage to the wool, so avoid laying on a damp surface.

 

Vacuuming

Vacuuming on a regular basis can help prevent dirt and grit from wearing your rug prematurely. When vacuuming, be sure to follow the direction of the nap (the direction the pile flows in). It is best to avoid using the brush attachment/setting on your vacuum cleaner as this can cause damage after prolonged use.

 

Cleaning

With care and normal use your rug should only need to be cleaned every 12 to 18 months. In order to protect the natural oils of the wool we recommend you seek an experienced fine rug cleaning service and avoid commercial detergents.

 

Spills

All spillages should be seen to immediately. Most spills can be removed without leaving a permanent stain if dealt with in time.

Use a clean white cloth, white paper towel or colourless sponge. Always blot liquid spills and avoid rubbing as that will push the spill deeper into your rug. Dilute the remainder of the spill with cold water and continue blotting. Use a spoon or blunt knife for solid spills before blotting. Avoid hot water, chemical cleaners, bleaches or alkalis on your rug as they will damage it. And make sure your rug can dry properly (including the backing) to guard against mildew.

 

For any other questions or queries please do not hesitate to contact us.

info@aiiostudio.com