Terms and Conditions



While we do our best to show our products accurately on our website we cannot accept any responsibility for any variation in colour caused by the computer system or browser software used to view the products.


Cancellation and Returns Policy

As our works are bespoke and made to order we are currently unable to accommodate a cancellation once the order has been passed to our makers. Please contact us as soon as possible if you do not wish to proceed with your order and we will check if a cancellation is possible.

We are also currently unable to offer returns. A return may be possible only if the item falls outside the manufacturing variations (as stated) and is deemed by us to be faulty.


Damaged Items

We individually inspect every product to ensure quality, but in case of a faulty or damaged item please contact us within 24 hours of receipt. Items must be in their original condition, unused and unsoiled. 


Applicable Law

Aiio is based in England. If you choose to use our website and services you hereby agree that the laws of England and Wales will apply at all times.


For any other questions or queries please do not hesitate to contact us.